Skillbuilder Hints
I Hear You Tips for listening:
- pay attention, don't get distracted
- look at the speaker
- let them do the talking
- Ask questions when needed
- use positive body language - open up your posture, unfold your arms etc
- Remember what they say, say it back to them in different words so they know you have understood.
- Show that you empathise with them
- make encouraging noises.